Prezados, alguém ja utilizou esse serviço? se sim, poderia compartilhar quais campos foram preenchidos pra poder executar esse serviço?

preenchi todos os obrigatórios e ainda nada.

meu envelope:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ws="http://ws.dm.ecm.technology.totvs.com/">
   <soapenv:Header/>
   <soapenv:Body>
      <ws:updateDocument>
         <username>otto@email.com</username>
         <password>**************</password>
         <companyId>1</companyId>
         <Document>
            <item>
               <additionalComments>Importacao QGDoc</additionalComments>
               <attachments>
                  <attach>false</attach>
                  <descriptor>Descrição do documento</descriptor>
                  <editing>false</editing>
                  <fileName>otto.txt</fileName>
                  <fileSelected/>
                  <fileSize>28</fileSize>
                  <filecontent>T2zDoSBwZXNzb2FsLCBjb21vIHZhaT8=</filecontent>
                  <fullPatch></fullPatch>
                  <iconPath></iconPath>
                  <mobile></mobile>
                  <pathName></pathName>
                  <principal>true</principal>
               </attachments>
               <colleagueId>matriculaOtto</colleagueId>
               <companyId>1</companyId>
               <deleted>false</deleted>
               <approved>true</approved>
               <documentDescription>Descrição aquui</documentDescription>
               <documentId>112309</documentId>
               <documentType>2</documentType>
               <privateDocument>false</privateDocument>
               <expires>false</expires>
               <documentTypeId>2</documentTypeId>
               <parentDocumentId>108718</parentDocumentId>
               <activeVersion>true</activeVersion>
               <forAproval>false</forAproval>
               <inheritSecurity>true</inheritSecurity>
               <publisherId>matriculaOtto</publisherId>
               <version>2000</version>
               <versionDescription>Atualização</versionDescription>
               <versionOption>2</versionOption>
            </item>
         </Document>
         <Attachments></Attachments>
         <security></security>
         <Approvers></Approvers>
         <RelatedDocuments></RelatedDocuments>
      </ws:updateDocument>
   </soapenv:Body>
</soapenv:Envelope>

mensagem de retorno: O usuário matriculaOtto não tem permissão para acessar o documento 112309